A Studyon Knowledge Management Practice in Kerala Bank

Abstract

The banking sector plays a crucial role in a nation's economy. In the modern banking landscape, there is a unanimous consensus on the significance of knowledge management as a fundamental business practice. Banks, insurance companies, and other financial service providers have come to realize that knowledge is a powerful asset. Knowledge management serves as a vital tool for banks to unlock their full potential by harnessing global knowledge across the organization and assessing its impact on performance. This research paper aims to assess the level of knowledge management and awareness among employees at Kerala Bank. Additionally, it seeks to explore the knowledge management practices, knowledge Management Sharing (KMS), and the challenges faced by the bank's employees. The study focuses on a random sample of Kerala Bank employees. Primary data will be collected through personal visits and interactions with both public and Kerala Bank employees. Secondary data will be gathered from various sources that provide relevant information. The research will be conducted in the state of Kerala, India. A simple random sampling technique will be employed to select the sample. A questionnaire will be designed for the survey. The study concludes with recommendations based on the findings.